Returns & Exchanges

At 10karatgold, we want you to be completely satisfied with your purchase. If you are not happy with your jewelry, you may return or exchange eligible items within 30 days of delivery in their original, unworn condition.

Return Process

• 1.
  Initiate Return

  Log into your account or visit our returns portal with your order number and email address to start your request.

• 2.
  Prepare Package

  Securely place the jewelry in its original packaging, including all certificates and gift boxes, to ensure it is protected during transit.

• 3.
  Ship Item

  Attach the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our gemologists verify the item's condition, we will process your refund or exchange within 5-7 business days.